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As a consumer finance attorney, one of the most common questions I am asked is whether a company can contact consumers by text message. For businesses, text messaging is cheap, easy, effective and direct. On the other hand, for consumers, text messages can be annoying, lead to wireless bill charges, and create privacy issues.
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The term originally referred to messages sent using the Short Message Service (SMS). It has grown beyond alphanumeric text to include multimedia messages using the Multimedia Messaging Service (MMS) containing digital images, videos, and sound content, as well as ideograms known as emoji (happy faces, sad faces, and other icons), and instant messenger applications (usually the term is used when on mobile devices).
The University of Hawaii began using radio to send digital information as early as 1971, using ALOHAnet.[citation needed] Friedhelm Hillebrand conceptualised SMS in 1984 while working for Deutsche Telekom. Sitting at a typewriter at home, Hillebrand typed out random sentences and counted every letter, number, punctuation, and space. Almost every time, the messages contained fewer than 160 characters, thus giving the basis for the limit one could type via text messaging.[4] With Bernard Ghillebaert of France Télécom, he developed a proposal for the GSM (Groupe Spécial Mobile) meeting in February 1985 in Oslo.[5] The first technical solution evolved in a GSM subgroup under the leadership of Finn Trosby. It was further developed under the leadership of Kevin Holley and Ian Harris (see Short Message Service).[6] SMS forms an integral part of Signalling System No. 7 (SS7).[7] Under SS7, it is a "state" with a 160 character data, coded in the ITU-T "T.56" text format, that has a "sequence lead in" to determine different language codes and may have special character codes that permit, for example, sending simple graphs as text. This was part of ISDN (Integrated Services Digital Network) and since GSM is based on this, it made its way to the mobile phone. Messages could be sent and received on ISDN phones, and these can send SMS to any GSM phone. The possibility of doing something is one thing, implementing it another, but systems existed from 1988 that sent SMS messages to mobile phones[citation needed] (compare ND-NOTIS).
In some countries, text messages can be used to contact emergency services. In the UK, text messages can be used to call emergency services only after registering with the emergency SMS service. This service is primarily aimed at people who, because of disability, are unable to make a voice call. It has recently been promoted as a means for walkers and climbers to call[31][32] emergency services from areas where a voice call is not possible due to low signal strength. In the US, there is a move to require both traditional operators and Over-the-top messaging providers to support texting to 911.[33] In Asia, SMS is used for tsunami warnings and in Europe, SMS is used to inform individuals of imminent disasters. Since the location of a handset is known, systems can alert everyone in an area that the events have made impossible to pass through e.g. an avalanche. A similar system, known as Emergency Alert, is used in Australia to notify the public of impending disasters through both SMS and landline phone calls. These messages can be sent based on either the location of the phone or the address to which the handset is registered.
Japan was among the first countries to adopt short messages widely, with pioneering non-GSM services including J-Phone's SkyMail and NTT Docomo's Short Mail. Japanese adolescents first began text messaging, because it was a cheaper form of communication than the other available forms. Thus, Japanese theorists created the selective interpersonal relationship theory, claiming that mobile phones can change social networks among young people (classified as 13- to 30-year-olds). They theorized this age group had extensive but low-quality relationships with friends, and mobile phone usage may facilitate improvement in the quality of their relationships. They concluded this age group prefers "selective interpersonal relationships in which they maintain particular, partial, but rich relations, depending on the situation."[56][57] The same studies showed participants rated friendships in which they communicated face-to-face and through text messaging as being more intimate than those in which they communicated solely face-to-face. This indicates participants make new relationships with face-to-face communication at an early stage, but use text messaging to increase their contact later on. As the relationships between participants grew more intimate, the frequency of text messaging also increased. However, short messaging has been largely rendered obsolete by the prevalence of mobile Internet e-mail, which can be sent to and received from any e-mail address, mobile or otherwise. That said, while usually presented to the user simply as a uniform "mail" service (and most users are unaware of the distinction), the operators may still internally transmit the content as short messages, especially if the destination is on the same network.
Texting on a phone distracts participants, even when the texting task used is a relatively simple one.[92] Stavrinos et al. investigated the effect of other cognitive tasks, such as engaging in conversations or cognitive tasks on a phone, and found that participants actually have reduced visual awareness.[95] This finding was supported by Licence et al., who conducted a similar study.[90] For example, texting pedestrians may fail to notice unusual events in their environment, such as a unicycling clown.[96] These findings suggest that tasks that require the allocation of cognitive resources can affect visual attention even when the task itself does not require the participants to avert their eyes from their environment. The act of texting itself seems to impair pedestrians' visual awareness. It appears that the distraction produced by texting is a combination of both a cognitive and visual perceptual distraction.[92] A study conducted by Licence et al. supported some of these findings, particularly that those who text while walking significantly alter their gait. However, they also found that the gait pattern texters adopted was slower and more "protective", and consequently did not increase obstacle contact or tripping in a typical pedestrian context.[90]
Sexting is slang for the act of sending sexually explicit or suggestive content between mobile devices using SMS.[102] It contains either text, images, or video that is intended to be sexually arousing. Sexting was reported as early as 2005 in The Sunday Telegraph Magazine,[103] constituting a trend in the creative use of SMS to excite another with alluring messages throughout the day.[104]
Spreading rumors and gossip by text message, using text messages to bully individuals, or forwarding texts that contain defamatory content is an issue of great concern for parents and schools. Text "bullying" of this sort can cause distress and damage reputations. In some cases, individuals who are bullied online have committed suicide. Harding and Rosenberg (2005) argue that the urge to forward text messages can be difficult to resist, describing text messages as "loaded weapons".[126]
When a student sends an email that contains phonetic abbreviations and acronyms that are common in text messaging (e.g., "gr8" instead of "great"), it can influence how that student is subsequently evaluated. In a study by Lewandowski and Harrington (2006), participants read a student's email sent to a professor that either contained text-messaging abbreviations (gr8, How R U?) or parallel text in standard English (great, How are you?), and then provided impressions of the sender.[127] Students who used abbreviations in their email were perceived as having a less favorable personality and as putting forth less effort on an essay they submitted along with the email. Specifically, abbreviation users were seen as less intelligent, responsible, motivated, studious, dependable, and hard-working. These findings suggest that the nature of a student's email communication can influence how others perceive the student and their work.
The Narre Warren Incident, when a group of 500 party goers attended a party at Narre Warren in Melbourne, Australia, and rioted in January 2008, also was a response of communication being spread by SMS and Myspace.[140] Following the incident, the Police Commissioner wrote an open letter asking young people to be aware of the power of SMS and the Internet.[141] In Hong Kong, government officials find that text messaging helps socially because they can send multiple texts to the community. Officials say it is an easy way of contacting the community or individuals for meetings or events.[142] Texting was used to coordinate gatherings during the 2009 Iranian election protests.
Expectations for etiquette may differ depending on various factors. For example, expectations for appropriate behaviour have been found to differ markedly between the U.S. and India.[155] Another example is generational differences. In The M-Factor: How the Millennial Generation Is Rocking the Workplace, Lynne Lancaster and David Stillman note that younger Americans often do not consider it rude to answer their cell or begin texting in the middle of a face-to-face conversation with someone else, while older people, less used to the behavior and the accompanying lack of eye contact or attention, find this to be disruptive and ill-mannered.[citation needed] With regard to texting in the workplace, Plantronics studied how we communicate at work] and found that 58% of US knowledge workers have increased the use of text messaging for work in the past five years.[157] The same study found that 33% of knowledge workers felt text messaging was critical or very important to success and productivity at work.[158] 041b061a72